IT Staff and Student Support Specialist

An IT Staff and Student Support Specialist plays a vital role in cultivating the educational use of technology to enhance teaching and learning. They provide day-to-day technology support to students, teachers, and staff at Turning Point Christian Academy. This position is responsible for ensuring that staff and students have reliable access to the devices, applications, networks, and digital resources necessary to support learning.

 The IT Staff and Student Support Specialist should view technology support as a ministry of service and should model Christ-like character, professionalism, integrity, and a willingness to assist others.  They combine strong technical skills with a patient servants’ heart for Christian education. They report to the Turning Point Head of School and Creative & Technical Director.

 Duties and Responsibilities

 1. Student Technology Support

•     Provide timely, friendly, and effective technology assistance to students.

•     Troubleshoot student laptops, Chromebooks, iPads, peripherals, and other technology equipment.

•     Assist students with login credentials, passwords, accounts, applications, printing, connectivity, and other technology issues.

•     Help students understand how to properly use and care for school-issued technology.

•     Provide assistance with technology during the school day.

•     Respond appropriately to student technology questions while maintaining a professional and instructional approach.

•     Track recurring student technology issues and identify opportunities for improvement.

 2. Device Management

•     Prepare, configure, distribute, collect, and maintain student devices.

•     Assist with device updates, software installation, and configuration.

•     Maintain accurate records of assigned technology equipment.

•     Coordinate repairs and warranty service when necessary.

•     Perform routine inspections of student devices and accessories.

•     Assist with inventory control and annual device audits.

•     Help manage loaner and replacement devices.

 3. Staff Classroom Technology Support

•     Provide first-level staff technical support for classroom technology.

•     Assist teachers with interactive displays, projectors, document cameras, printers, audio equipment, and other instructional technology.

•     Troubleshoot classroom connectivity and hardware problems.

•     Assist teachers in resolving technology issues that interfere with instruction.

4. Software and Educational Technology

•     Support students and teachers in accessing school-approved technology platforms

(i.e., Google Workspace for Education, LMS, and other school applications).

•     Assist students with appropriate use of digital learning resources.

•     Help monitor and resolve access or account issues.

•     Stay informed about changes and updates to school technology systems.

5. Network and Account Support

•     Provide first-level troubleshooting for wireless connectivity and network access.

•     Assist with student and staff account issues.

•     Escalate network, server, security, and infrastructure issues to the appropriate IT personnel.

•     Assist with maintaining appropriate access controls for student technology.

•     Follow school procedures related to cybersecurity, data privacy, and acceptable technology use.

6. Technology Safety and Digital Citizenship

•     Support the school's technology policies and procedures.

•     Help students understand appropriate, responsible, and Christ-honoring use of technology.

•     Report suspected misuse, security concerns, or violations of school technology policies to the appropriate administrator.

•     Maintain confidentiality when working with student accounts, records, devices, and other sensitive information.

•     Follow all applicable school policies regarding student safety and privacy.

Knowledge, Skills, and Abilities

·       Effective oral and written skills

·       Able to interact and work well with people

·       Ability to plan, organize and prioritize activities

·       Demonstrate compassion, empathy, and sensitivity toward others

·       Capable of mentoring teachers so they may more efficiently improve their use of technology as an instructional tool

·       Act in an adaptable and flexible manner

·       Self-motivated and willing to take the initiative

·       Able to follow the leadership in the Turning Point community

Desired Qualifications

Spiritual Qualifications

·       Born again believer, has accepted Jesus Christ as Savior, and has a growing relationship with the Lord

·       Accepts the Bible as the Word of God

·       Participation in a local church in agreement with the TPCA statement of faith

•        Commitment to the TPCA mission and Portrait of the Graduate.

Academic Qualifications

Required

•      Demonstrated technical knowledge and troubleshooting ability.

•      Strong customer-service and interpersonal skills.

•      Ability to work effectively with elementary, middle, and high school staff and students.

•      Ability to communicate clearly with both technical and non-technical users.

•      Strong organizational skills and attention to detail.

•      Ability to prioritize multiple support requests.

•      Ability to maintain confidentiality.

•      Ability to work independently while also functioning effectively as part of a team.

Preferred

•      A degree in Information Technology, Computer Science, Educational Technology, experience in a related field, or digital native/tech-smart.

•      Previous experience providing technology support in a school or educational environment.

•      Experience supporting Chromebooks, Windows laptop computers, iPads, Google Workspace for Education, and other classroom technology.

•      Experience with device management systems, networking, or help-desk/ticketing systems.

 “Teach me knowledge and good judgement, for I trust your commands” – Psalm 199:66

 TPCA does not discriminate on the basis of race, color, or ethnicity.